YOUR Identity

What is a security freeze?

A security freeze prohibits the credit bureaus, with certain exceptions, from releasing your credit report or any information on it without your express authorization. Since most businesses will not open credit accounts without first requesting a credit report, a security freeze can help stop an identity thief from opening any more accounts in your name.

Beginning July 1, 2018, credit reporting agencies are required to allow Kansans to place or remove a security freeze on their credit reports free of charge. (2018 House Bill 2580)

How do I get a security freeze?

You must request the credit freeze individually with each of the three credit bureaus. You can request a credit freeze online through the credit bureaus' websites. Click the links below to get started:

You may also make your request by sending a certified letter to the credit bureaus at the following addresses:

Equifax Security Freeze
P.O. Box 105788 
Atlanta, GA 30348

Experian Security Freeze
P.O. Box 9554 
Allen, TX 75013

Trans Union Security Freeze
P.O. Box 2000
Chester, PA 19016

Each request should include the following:

  • Your full name, address, Social Security number and date of birth;
  • Any previous addresses where you have lived in the last five years;
  • Proof of your current address, such as a copy of a utility bill; and
  • A copy of your government-issued identification card, such as a driver's license or passport.

How long does it take to get a security freeze?

The credit bureaus will place the security freeze on your accounts within five days of receiving your letter.

Within 10 days of receiving your letter, the credit bureaus will send you a confirmation letter, which will include a PIN or password, which you will need to remove your security freeze or authorize release of your credit report to creditors. Store this PIN or password in a safe place for future use.

How do I apply for new credit with a security freeze in place?

If you wish to apply for credit while the security freeze is in place, you will need to contact the credit bureaus and ask that your security freeze be temporarily lifted to allow a creditor to access your report. You will need your PIN or password you received when you placed the security freeze to identify yourself to the credit reporting agencies. The credit bureaus are required to lift the freeze within three days of receiving your request.

Who can see my report while my file is frozen?

Your existing creditors may still be able to access your credit report for the purposes of collecting the debt, account maintenance, monitoring, credit line increases or account upgrades and enhancements. Private collection agencies are allowed to access your report to assist in the collection of existing debt. Other exceptions include government agencies, potential employers and insurance providers.

You are also allowed to request a copy of your own report while your files are frozen.

Did You Know?

Identity theft is the fastest growing crime in America.

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